1. Can you produce according to the samples or drawings?
A: Yes, we can produce by your samples or technical drawings, ensuring a perfect match to your specifications.
2. What is your terms of payment?
A: Terms of payment are 50% deposit with full payment required before delivery of the goods.
3. What is the lead time?
A: Typically, the delivery window is between 25 to 35 days following sample confirmation and receipt of your advance payment. The exact timeline hinges on the specific items and the volume of your order, ensuring a tailored approach to your needs.
4. Are you a manufacturer or a trading company?
A: We proudly stand as a factory, specializing in the craft of superior outdoor metal products. We warmly invite you to visit our factory at your convenience to witness our commitment to quality and innovation firsthand.
5. How do you address after-sales quality concerns?
A: Kindly capture clear images of the issue and send them to us. Rest assured, we are committed to providing you with a satisfactory resolution within 24 hours of confirming the problem, ensuring your experience with us remains seamless and satisfactory.